Refund and Return Policy for YOUTOPIX

Effective Date: February 21, 2025
Website: https://youtopix.xyz/

Introduction

At YOUTOPIX, we strive to ensure every customer is completely satisfied with their purchase. If you are not fully satisfied with your product, we offer a refund and return policy to help resolve the issue. Please read the following policy for detailed instructions on how to return or exchange an item.

1. Eligibility for Returns and Exchanges

  • Returns and exchanges are accepted within 30 days of the purchase date.
  • The product must be unused and in its original packaging (unopened and sealed for perfumes).
  • The item must be purchased directly from YOUTOPIX via our official website https://youtopix.xyz/.
  • If your product is damaged or defective upon arrival, we will gladly accept it for a return or exchange within 30 days of delivery.

2. How to Return or Exchange a Product

To initiate a return or exchange, please follow these steps:

  1. Contact Us at contact@youtopix.xyz within 30 days of receiving your order to request a return or exchange.

  2. Include the following details in your request:

    • Order number
    • Name and contact information
    • Reason for the return or exchange
    • Product(s) you are returning or exchanging

  3. Once your return or exchange request is approved, we will provide you with a return shipping label and instructions for sending the product back to us.

  4. Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival. Shipping costs for returns are non-refundable.

  5. Upon receiving the returned product, we will process the return or exchange. Refunds will be issued to the original payment method within 5-7 business days. If exchanging, we will ship the replacement item to you at no additional cost.

3. Refunds

  • Refunds will be issued to the original method of payment once the returned item is received and inspected.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • If you received a gift and wish to return or exchange the item, we will issue a refund to the gift giver’s original payment method.

4. Non-Returnable Items

Certain items cannot be returned or exchanged under any circumstances, including:

  • Products that have been opened, used, or damaged.
  • Gift cards or discounted items purchased during promotions or sales.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at contact@youtopix.xyz. We will work with you to either replace the product or issue a full refund, depending on your preference.

6. Changes to the Policy

YOUTOPIX reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be reflected on this page, with the effective date updated accordingly.

7. Contact Us

If you have any questions about this Refund and Return Policy, please feel free to contact us:

  • Email: contact@youtopix.xyz
  • Phone: 817-969-9352
  • Address: 421 New York Avenue, Texas, Frisco, United States