1. Return Eligibility

• Timeframe: You may return products within 30 days of receipt for a full refund or exchange.
• Condition: To be eligible for a return, the product must be in its original condition, unused, and with all original packaging, accessories, and labels intact. Products that have been used, damaged, or altered are not eligible for return.

2. How to Initiate a Return

• Contact Us: To start a return, please contact our customer service team at 918-716-2264 or email us at contact@youtopix.xyz. Provide your order number and details of the item(s) you wish to return.
• Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product. Please ensure that the RAN is included with your return shipment.

3. Return Shipping

• Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid return shipping label.
• Packaging: Please package the item securely to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
• Exchanges: If you wish to exchange the product for a different item, please indicate this in your return request. Once we receive the returned item, we will process the exchange and ship the new item at no additional shipping cost.

5. Defective or Incorrect Items

• Defective Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a return, replacement, or repair of the item at no additional cost to you.
• Incorrect Orders: If you receive an item that does not match your order, please contact us within 7 days of receipt. We will provide instructions for returning the incorrect item and will send you the correct item at no extra charge.

6. Non-Returnable Items

• Final Sale: Certain items may be marked as “Final Sale” and are not eligible for return or exchange. These items will be clearly identified on our website.
• Customized Products: Personalized or customized products cannot be returned or exchanged unless they are defective or incorrect.

7. Contact Information
For any questions regarding our return policy or to initiate a return, please reach out to our customer service team:

• Email: contact@youtopix.xyz
• Phone: 918-716-2264
• Address: 4278 Heather Sees Way, United States

We strive to make your shopping experience as smooth as possible and are here to assist you with any return-related concerns.